Managed IT Support for Leicester and UK Small Businesses

Security-led IT support

Traditional IT support is measured on ticket closure. That produces fast fixes and slow-burning risk: local administrator rights granted to make a problem go away, a firewall rule opened for a supplier and never closed, a leaver's mailbox kept "just in case" for three years.

Because we came to this from the security side, the standard build is different. Users do not get local administrator rights by default. Leavers are disabled the same day and their sessions revoked. MFA is on from day one. Patching has a target and gets reported against. None of this is an upsell — it is what a supported device looks like.

• ✓Standard user accounts without local administrator rights
• ✓MFA enforced across email, remote access and administrative accounts
• ✓Same-day leaver offboarding with session revocation and licence reclaim
• ✓Patch compliance measured and reported monthly
• ✓Backups verified by restore, not by a status dashboard

What the monthly service covers

Support is charged per user per month, so the cost is predictable and scales with headcount rather than with how bad a month you have had. That includes unlimited helpdesk contact — we do not want anyone hesitating to report something because they are worried about the bill, least of all a suspicious email.

Project work such as an office move, a server migration or a new firewall deployment is quoted separately and up front, so there is a clear line between business-as-usual support and change.

• ✓Unlimited helpdesk contact for supported users
• ✓Remote support with same-business-day response targets
• ✓On-site visits for Leicester and surrounding areas
• ✓New starter setup and device provisioning
• ✓Monthly reporting on tickets, patch status and backup health
• ✓A named account contact rather than an anonymous queue

Working with what you already have

We do not require you to replace your infrastructure to become a client. The first thirty days are a documentation and stabilisation period: we record what exists, fix the urgent security gaps, and produce a short improvement plan with anything that genuinely needs replacing and why.

Where equipment is serviceable we keep it. Where something is genuinely a liability — an unsupported operating system holding client data, a firewall past end of life — we will say so plainly and price the fix.