Privacy Policy

At Cipher Knights, your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring that your data is handled in accordance with applicable laws and regulations.

1. Introduction

Welcome to Cipher Knights’ Privacy Policy. This document outlines our commitment to privacy and how we handle your personal data. We encourage you to read this policy carefully to understand our practices regarding your information. By using our website and services, you agree to the collection and use of your data in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services. This information can be categorized as follows:

• Personal Identification Information: This includes your name, email address, phone number, company name, job title, and any other information you provide when you request a quote, sign up for our services, or contact us.
• Technical Data: We collect data about your device, IP address, browser type, and operating system. We also use cookies and similar tracking technologies to gather information about your interactions with our website.
• Usage Data: This includes information about how you use our services, such as the pages you visit, the time you spend on our site, and the actions you take. This helps us understand user behavior and improve our offerings.
• Service Data: When you use our services, we collect data relevant to the services provided, such as technical issues reported, service requests, and the details of any interactions with our support team.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and enhance our services, including processing your requests, providing support, and managing your account.
• Communication: To communicate with you about your service requests, send updates, newsletters, and promotional materials, and respond to your inquiries.
• Improvement: To analyze usage patterns, identify trends, and make improvements to our website and services based on user feedback and behavior.
• Personalization: To tailor our services and content to your preferences and provide a personalized experience based on your interactions with our site.
• Compliance: To comply with legal obligations, protect our rights and interests, and ensure the security and integrity of our services and systems.

4. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, and resolve disputes. When your data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

5. Data Security

We take the security of your personal data seriously and employ a range of measures to protect it from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use encryption to protect sensitive data during transmission and storage. This ensures that your information remains confidential and secure.
• Access Controls: We implement strict access controls to limit access to your data to authorized personnel only. This includes secure authentication methods and role-based access controls.
• Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities and ensure compliance with industry standards and best practices.
• Incident Response: We have established procedures for responding to data breaches or security incidents. This includes prompt investigation, mitigation, and notification in accordance with legal requirements.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services. These providers are contractually obligated to protect your data and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect the rights, property, or safety of Cipher Knights, our users, or others.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will ensure that any such transfer is subject to the same privacy protections as outlined in this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device and help us:

• Understand Usage: Gather information about how visitors use our website, which helps us improve our content and functionality.
• Personalize Content: Tailor content and recommendations based on your preferences and past interactions.
• Track Performance: Monitor website performance and identify areas for improvement.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

8. Your Rights and Choices

You have certain rights regarding your personal data, including:

• Access: You can request access to the personal data we hold about you, including details about how it is processed.
• Correction: You can request correction of inaccurate or incomplete data.
• Deletion: You can request deletion of your personal data when it is no longer needed for the purposes for which it was collected.
• Restriction: You can request restriction of processing under certain conditions, such as if you contest the accuracy of the data.
• Objection: You can object to processing based on legitimate interests or for direct marketing purposes.
• Data Portability: You can request transfer of your data to another organization or directly to you, in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party sites and services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit to understand how your data is handled.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we may have collected data from a child, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website with an effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us:

Email: support@cipherknights.com

Phone: +44 7459 107834

Address: Cipher Knights, [Your Address]

13. International Data Transfers

Your personal data may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable laws, regardless of where it is processed.

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection activities and ensure compliance with applicable laws. If you have any questions or concerns about our data practices, you can contact our DPO at:

Email: dpo@cipherknights.com

15. Your Responsibility

While we take steps to protect your data, you also have a role in safeguarding your personal information. We recommend using strong passwords, keeping your account information confidential, and notifying us immediately if you suspect any unauthorized access to your account.

16. Data Accuracy

We strive to ensure that your personal data is accurate and up-to-date. Please inform us of any changes to your personal information so that we can maintain accurate records. You can update your information by contacting us directly.