support@cipherKnights.com

Frequently Asked Questions

At Cipher Knights, we offer a comprehensive suite of services designed to meet all your IT and cybersecurity needs. Our offerings include:
  • Cyber Security Training: We provide training programs tailored to various levels, from basic awareness to advanced security practices.
  • Consultancy: Our experts offer consultancy services to help you design and implement robust security strategies and solutions.
  • IT Support: We offer reliable IT support services, including helpdesk support, remote assistance, and on-site support.
  • Penetration Testing: Identify vulnerabilities in your systems with our thorough penetration testing services.
  • Vulnerability Assessment: Assess and address security weaknesses in your infrastructure with expert evaluations.
  • SIEM Solutions: Monitor and manage security incidents effectively with our Security Information and Event Management solutions.
  • Managed Cloud Services: Optimize your cloud environment with our managed services and expert support.
If you need more details about any of our services, feel free to contact us or visit our services page.

We understand the importance of timely support. To request remote support, you have several options:
  • Contact Us via Support Page: Navigate to our support page where you can submit a request form detailing your issue.
  • Phone: Call us directly at +44 7459 107834 for immediate assistance.
  • Email: Send us an email at support@cipherknights.com, and one of our support specialists will get back to you promptly.
Our team is available to assist you with any issues you may encounter, ensuring a smooth and efficient resolution to your problems.

Our refund policy is designed to ensure customer satisfaction. If you are not satisfied with our services, please contact us within 30 days of purchase. We will review your request and offer a refund if it meets our refund criteria. Please note that certain services may be non-refundable based on the nature of the service provided. For more detailed information on our refund policy, please refer to our Terms and Conditions page or contact our support team.

To update your contact information, please follow these steps:
  • Log In: Access your account by logging in to our website.
  • Go to Account Settings: Navigate to your account settings where you can update your personal details.
  • Save Changes: After updating your information, make sure to save the changes to ensure your details are updated in our system.
If you encounter any issues or need assistance, please contact our support team for help.